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Frequently asked questions F.A.Q.

Who we are

Helmed Bulgaria EOOD is an importer and wholesaler of medical devices and consumables.

With over 20 years of experience in healthcare industry, we offer medical products with an excellent price-performance ratio, competitive prices and fast deliveries on the territory of Bulgaria and the European Union. Our main product categories are:

  • Medical Devices
  • Medical Equipment
  • Medical Consumables
  • Medical Gloves and Clothing
  • Wound Dressings and Wound Care
  • Professional Disinfectants and Biocides
  • Orthopaedic and Neurosurgery Products
  • Continuous glucose monitoring systems (CGM)
  • and more.

What is the minimum order value?

The minimum order value is BGN 24.00 incl. VAT.

Как да поръчам?

Поръчай бързо и лесно – само с няколко стъпки:

  1. Добави желаните продукти в количката;
  2. Докосни иконата с Количката (горе вдясно) - "Поръчай";
  3. Влез в профила си или въведи "Данни за клиент". Докосни "Продължи";
  4. Избери "Начин на доставка";
  5. Избери "Начин на плащане";
  6. Ако имаш промокод, въведи "Код за отстъпка";
  7. Прочети и се съгласи с Условията за ползване и за доставка, и Политиката за поверителност;
  8. Докосни бутона "Поръчай" за финализиране на поръчката и изпращане за обработка.

Как да платя?

Поддържаме 4 начина на плащане:

  1. Наложен платеж: Плащането се извършва при доставка. Начислява се такса за услугата. Важи само за България.
  2. Банков превод: Плащането се извършва чрез банков превод. Данните за превод ще получите при успешна поръчка.
  3. Плащане с карта: Експресно плащане онлайн с кредитна или дебитна карта през системата на Борика 3DS.
  4. Плати с IRIS pay: Експресно плащане чрез онлайн банкиране. Поддържа Revolut и всички български банки.

Как да създам профил?

Регистрирай се или влез с Google профил.

Създай профил бързо и лесно. С него можеш да:

  • запазиш потребителски данни, данни за доставка и данни за фактура, за по-бързо финализиране на поръчки;
  • следиш текущи и доставени поръчки;
  • повториш предишна поръчка с едно докосване;

How is shipping calculated?

The delivery cost is calculated automatically using the courier companies' modules integrated into the site. Enter delivery data in the "Customer Data" field in Bulgarian (Cyrillic) for correct calculation.
  • Delivery to an address with Econt - according to the address you entered and the courier company's rates. 
  • Delivery to an Econt office - according to the courier company's rates and the entered city, select a convenient office from the Econt map from the menu on the left; after choosing a convenient office for you, tap the "Confirm selected office" button.
  • Delivery to an address with Speedy - according to the courier company's rates.
  • Delivery to a Speedy office - according to the courier company's rates and the entered city, select a convenient Speedy office from the drop-down menu. 
  • Pick up from office Sofia: 179 Todor Aleksandrov Blvd., block 79 (opposite Arena-Zapad cinema) - 0.00 BGN (not charged). Valid only during business hours and with confirmed order/availability.
Important: In case of incorrect/incorrect delivery data, the delivery cost will be automatically calculated at 9.90 BGN with VAT. There may be inaccuracies in the calculation of the delivery cost. Helmed Bulgaria EOOD is not responsible for incorrectly entered address data by the customer or for a difference between the calculated and the actually charged courier fee. We reserve the right to adjust the delivery cost in accordance with the current tariffs of the selected courier company after confirmation with the customer or cancellation of the order in case of disagreement.

Shipping rates

Free shipping on all orders over 150 BGN and weighing up to 10 kg. Both conditions must be met.

When processing orders weighing over 10 kg., shipping costs are charged at the customer's expense according to the courier companies' tariffs. Contact us for free shipping options for regular orders. Send an inquiry.

Как да повторя онлайн поръчка?

Регистрираните потребители могат да повторят поръчка от Профил - Текущи/Доставени поръчки - Поръчай отново.

Return and refund your order.

If you're not satisfied with your purchase, you can return it within 14 days. Please complete a Return Form, either electronically or on paper. More information can be found in our Terms and Conditions.

Your refund will be initiated the next business day after an order is returned. The exact refund time may take up to 14 days due to your bank's processing. Third-party fees may apply.

I need an invoice for my order.

We issue invoices for all orders. 

To request an invoice, simply select the option "I need a company invoice" through the ordering process. Fill out all the required fields and you will receive the invoice after your order is completed.

If your company is located within the European Economic Community (EEC), we suggest that you wait for the Proforma Invoice with 0% VAT to arrive via email before making the payment.

Do you ship to my country?

We deliver orders to 21 countries: Bulgaria, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. 

If your country is not listed above, contact us for additional shipping options.

Discounts and promotions

Subscribe to our "Weekly Offers" at the bottom of the page or when creating an account. Every Monday at 09:00 you will receive the best offers directly to your email address. 

All registered users receive the following discounts:

  • Orders over BGN 100 - Free delivery (up to 5 kg).
  • Orders from BGN 3,000 to BGN 10,000 - 5% discount.
  • Orders over BGN 10,000 - 9% discount.

Върнах поръчка, платена с карта. Кога ще получа възстановената сума?

След приемане на върнатата поръчка с попълнен формуляр, възстановяването се инициира на следващия работен ден. Сумата постъпва по картата в срок от 1 до 7 работни дни.

Върнати поръчки без формуляр или с "Наложен платеж" не се приемат.

In case you find the answers listed above not helpful, please do not hesitate to contact us.